Global Process Outsourcer Embraces Change Management
Leadership at SYKES understands the swift pace of change. That, coupled with the critical need for adoption of several of its major, global-scale projects, brought about the company formally sponsoring an enterprise change management journey. Discover how they:
Increased the level of adoption and shortened the time to proficiency with each regional deployment of major, global-scale projects
Increased change management maturity from 0 to more than 3.0 on a five-point scale
Improved sales, efficiency, and profitability in many projects thanks to change management activity
