Change Has Two Sides

The Technical Side and The People Side

Every organizational project or initiative has two sides: the technical side and the people side. The technical side is about project management—or preparing the solution for the organization. The people side of change is about change management—or preparing the organization for the solution. Successful change requires success on both sides.  

This video explains the Unified Value Proposition, an organizing framework for describing how the technical side and people side must come together to ultimately deliver successful change. 

Change Management: Leading the People Side of Change

Prosci defines change management as the application of a structured process and set of tools for leading the people side of change to achieve a desired project outcome. If you're ready to understand the benefits that change management can bring to your projects and initiatives, watch this quick video, then visit our What is Change Management? webpage for a more detailed introduction to this powerful discipline. 

Five Tenets of Change Management and Plain Language Questions

Effective change is ultimately about engaging people, working with and through others to achieve success. But when working collaboratively, using jargon and buzzwords creates unnecessary barriers. Asking simple, "plain language" questions can remove these barriers and get all stakeholders on the same page.

Prosci uses plain language questions to help people understand why change management leads to more successful change. This video shares the five tenets of change management along with questions that will you help you think about the real value of using change management on your projects. 

Tools for scoping the people side of change

The People-Dependent Portion of ROI

As a project manager, you need to understand understand how much of your project's success hinges on people changing their behaviors. This is what "people-dependent ROI" means. The people-dependent portion of ROI is the amount of expected project benefits that can only be achieved when employees engage, adopt and use the technical solution. 

Watch this video for examples of projects with people-dependent ROI.

Is it a Project Challenge or an Adoption Challenge?

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Project managers can face hurdles all along the project lifecycle. Some challenges require focus on the technical solution while others require focus on the people who must adopt and use it. Which type of challenge is getting in the way of your success? Complete the Project Challenge vs. Adoption Challenge worksheet to understand the difference.   

Be sure to watch the short video for instructions.

Defining Change Impact

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As project managers, we tend to live at 30,000 feet. But change happens at 300 feet. To close the gap, we must "boil down" organizational projects and initiatives to reveal the individual impacts.

Use the Yesterday-Tomorrow Exercise with the 10 aspects of change impact framework to assess the specific effects your projects are having on people and groups in your organization.

Watch the video for an explanation of the Yesterday-Tomorrow framework, and read the Defining Change Impact article for more information.

Tools for Project Success

Tracking Project Health Using the Prosci Change Triangle (PCT) Model

Prosci Change Triangle (PCT) Model is a simple but powerful framework for understanding the critical aspects of  successful change and how they relate to project health. Weakness in any of the four aspects—Success, Leadership/Sponsorship, Project Management and Change Management—indicates that the project will struggle. The PCT Model is an effective tool for gaining clarity and alignment on what your project aims to deliver, and it enables you to identify actions to improve project health over time.

Watch the recorded webinar above or read this article to learn more.

Tools for Helping People Through Change

The Prosci ADKAR® Model

ADKAR-Overview-ebook-Final
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Organizational changes often fail because employees don’t understand why the change is important or how to make the change successfully. They only understand that a change is happening. 

The ADKAR Model addresses these challenges by equipping project teams with the right strategies and tools, and supporting individuals impacted by change with the right information, motivation and abilities.

Download the ADKAR Model Overview eBook to learn how you can drive individual change to achieve organizational results.

The Bottom Line

Integrating Project Management and Change Management

Both project management and change management bring necessary and critical structure for effectively implementing change and realizing project results. This article and the webinar below explain a framework for integrating these two disciplines.

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Improve Results on Must-Win Projects

Critical changes, such as deploying complex new systems and post-merger integrations, demand focus on the people who must engage, adopt and use the changes. 

Prosci partners with project managers and organizations on must-win projects like these every day. No matter where you are in the process of a change, we can help you develop and implement change management plans that address the people side—so you can achieve the outcomes that will move your organization forward.

Contact us to learn how we can help you.

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